GYRO-TRAC’S NEXUS SERVICE PLATFORM & GT F.A.S.T. NETWORK
March, 2017 Summerville, SC -- FOR IMMEDIATE RELEASE -- Gyro-Trac’s NEXUS service platform was inspired by NASA’s Apollo 13 moon mission, where a catastrophic explosion damaged the command module. Apollo 13 had mission control in Houston. From far away, they could monitor the spacecraft in real time. They had two way communication. They had an expert team of technicians and engineers, focused on the problem, testing exact replicas on the ground, working day and night to identify the problem and develop a fast solution to help those guys fix their spaceship and get home. Even from far away, they were not alone!
Now, according to Gyro-Trac, when you buy a Gyro-Trac machine, you’re not alone either! You have a “mission control” you can call. Day or night, seven days a week. It’s the Gyro-Trac NEXUS service hub.
The word NEXUS means “a center point.” The NEXUS service hub is a communications platform that is there for one reason only - to keep your machine running. The NEXUS service hub is staffed by a team of dedicated, experts – engineers and technicians – working 24/7 to help you with your machine.
The NEXUS team can monitor and diagnose your machine remotely, just like mission control at NASA. They have access to test engines, complete with working hydraulics and electrical harnesses. They can call up and send parts catalogs and diagrams. They simply know what to do. Every Gyro-Trac machine has its own internet Wi-Fi connection. It even has its own cell phone number. When you need help, NEXUS will be able communicate with you any time day or night, anywhere in the world. With data flying through the cloud, NEXUS can see engine, hydraulic and electronic data from your machine. You can send and receive video, pictures, diagrams and more. Just imagine. What if your problem is something simple? You may have the part, or not even need a part. You could be back in business the same day.
That can't happen with an old fashioned dealer network. You'd be out of business for possibly weeks – all of that waiting for five minute fix? Not so with Gyro-Trac's NEXUS! If you need a part, the NEXUS service hub can ship it overnight, then show you how to put it on – face to face - over the internet! You'll be back in business, fast!
For warranty work, instead of paying a slow, old fashioned dealer network to handle it, we pay you. That's right, we pay you! The issue is identified in the field, a solution is developed, and if parts are needed, they can be sent overnight. And, NEXUS is there for you past the warranty, for the life of your machine, to help you breeze through regular service, parts selection and factory scheduled maintenance.
You can do the work yourself, or use your favorite local service professional. If you don't have a local technician, we will help you find one. They won't need special training, because they will have access to NEXUS. These local technicians will become part of the GT F.A.S.T. network – GT F.A.S.T. stands for Gyro-Trac Factory Authorized Service Technician.
The NEXUS service platform puts you back in control of your business, back to work faster, making your clients even happier.
For decades, Gyro-Trac has been at the top of its industry. Always with the best technology. Always ahead of the competition. Now, with the NEXUS service platform and the GT F.A.S.T. network, Gyro-Trac has cracked the code, taking a space-age leap into the future, re-defining the heavy equipment service model.
WATCH NEXUS SERVICE VIDEO
Gyro-Trac manufacturers purpose-built, tracked Mulching Machines from 140hp - 350hp and high-flow and low-flow cutter-heads for skid steers, excavators, tractor booms, and small track-hoes. Gyro-Trac’s Sabre Tooth cutting technology produces more mulch for less total cost than any competitor. GT’s BBS-XP Biomass Baler is the most powerful mulch baler in the world. Contact Gyro-Trac for more information at 1 (866) 800-3900 or visit gyrotrac.com. Gyro-Trac is located at 10 Flying Cloud Drive, Summerville, SC 29483.